How long does it take to produce a custom prints?
Production time depends on the material and the size of the print, but most orders are ready for shipping within 5-7 working days from the order date.
What is the estimated shipping time?
Standard shipping can take anywhere from 3-8 working days, depending on destination. Please contact us in advance if you have an urgent order and would need expedited shipping (UPS). Standard shipping methods are only available on checkout.
File Preparation
Please find our recommended guidelines below: – We accept most common file formats: .jpg, .pdf, .tiff, and .png. – Embedded colour space should be sRGB or Adobe RGB 1998. – There is no need to adjust print size prior to uploading as our software will render each image at the optimum resolution. – You can add 2-3mm bleed for paper […]
Resolution and print size
300 DPI is the best resolution possible. As you move up in print size, the DPI will decrease. This is not a problem as you will naturally view your image from further away. The larger you would like to have your photos printed, the greater the number of pixels should be. While you can add […]
Should I sharpen my image?
Sharpening is always image dependant. Most printed images benefit from moderate sharpening. Always evaluate your image by zooming in to see whether your image could benefit.
Colour Accuracy
To ensure prints are a close match to your screen it helps to have a calibrated monitor. Since monitors are backlit, often times this means prints may come out darker than what is seen on screen. Turning down the brightness of your monitor when editing your photos is a good practice to help match what […]
Softproof images
Softproofing allows you to see a representation of your photos on our different print materials. Different prints materials will have different color capabilities which may affect how you edit your photo or which material works best for each particular photo. How to Softproof: For Mac: Add our ICC profiles to the following directory. Our ICC […]
How can prints be cleaned?
Apart from paper and wood prints, all our products can be cleaned with a damp microfibre cloth. You can use glass cleaner on glass products and plastic protection spray, such as Vuplex, on acrylic prints.
Prints for outdoors or damp areas
If you are looking to hang your photo outdoors or in a damp space, we’d recommend choosing either our metal or glass print for this purpose. Both materials can withstand heat and moisture.
Will my printout appear darker than on screen?
Since screens are backlight they will naturally be brighter than printouts. To account for this we recommend adjusting your screen to roughly 50% brightness when editing your photos.